Course Overview



This course will be held again on
October 16 –17, 2017.

Information contained in this site is for the 2016 program.
Information for the 2017 program coming soon.

Strategies, Tools, and Best Practices for Successful Quality and Safety Initiatives

Education for professionals who plan, manage or support quality and safety initiatives in ambulatory or inpatient settings

In today’s healthcare environment, there is mounting pressure to improve quality, safety, and efficiency. The key question, however, is how?  There are abundant challenges for clinical, administrative, and regulatory professionals, but information on how to address them in actual practice can be scant.

This immersive, two-day course focuses on the “how-to” elements of improvement work and the best ways to effectively translate current quality and safety strategies, standards and mandates into sustainable daily practice and operations.

Participants are encouraged to bring questions and discuss their challenges with this program’s speakers --  leading experts in patient safety and healthcare quality improvement.

Results-Driven Education

This program provides state-of-the-art quality and safety improvement strategies coupled with practical recommendations to:

  • Optimize quality and safety outcomes
  • Update and refine measurements
  • Achieve widespread clinician and staff buy-in to make quality and safety everyone’s job
  • Redesign care for improved clinical outcomes
  • Reduce readmissions, hospital-acquired conditions and errors
  • Prioritize process improvement projects to increase value
  • Engage patients in enhancing their care and experience
  • Reduce medical spending while improving quality of care

Education is practical with a focus on strategies and best practices that can be readily leveraged for process improvement in ambulatory and inpatient settings. 

Customize Your Learning Experience

Clinicians, administrators, quality and safety officers, regulators and policymakers have the opportunity to customize their learning experience, participating in lectures and small-group sessions that align with their specific interests. 

Lectures and small-group sessions are led by nationally recognized experts who share evidence-based strategies, best practices, data, and specific recommendations to improve quality and safety:

  • Initiatives for high reliability in patient progression
  • Care conversations and checklists 
  • Enhanced recovery after surgery
  • Transitions in care
  • Post-acute care
  • High-risk care management
  • Redesign of care
  • Reduction of safety risks through the emergency medicine process
  • Perioperative quality and safety
  • Evaluation and use of medication safety technology and automation
  • Ambulatory safety programs
  • Management and reduction of alarm fatigue
  • Antibiotic stewardship
  • Medication reconciliation 
  • Integration of new population health considerations into practice
  • Rapid cycle testing when implementing changes in nursing practices
  • Improvement efforts when only limited resources are available
  • Prioritization of process improvement projects to increase value
  • Hospital quality and performance measurement
  • Patient safety indicators
  • Management of error disclosure and liability
  • Just Culture training and sustainment
  • Medical home
  • EHR use and implementation preparedness

NEW in 2016 for Nurses and Pharmacists

In addition to catering to the education needs of physicians, quality, safety, risk and regulatory professionals, the 2016 program offers expanded education to help nurses and pharmacists who support quality and safety initiatives. 

•   Click here for educational highlights and accreditation information for nurses. 



•   Click here for educational highlights and accreditation information for pharmacists. 




Keynote Speakers

David W. Bates, MD, MSc Chief Innovation Officer, Senior Vice President, and Chief of the Division of General Internal Medicine, Brigham and Women's Hospital; Professor of Medicine, Harvard Medical School; Professor in the Department of Health Policy and Management, Harvard T.H. Chan School of Public Health

Dr. Bates is an internationally renowned expert in patient safety, using information technology to improve care, quality-of-care, cost-effectiveness, and outcomes assessment in medical practice. He is a Professor of Medicine at Harvard Medical School, and a Professor of Health Policy and Management at the Harvard T.H. Chan School of Public Health, where he co-directs the Program in Clinical Effectiveness. He directs the Center for Patient Safety Research and Practice at Brigham and Women’s Hospital, and serves as external program lead for research in the World Health Organization’s Global Alliance for Patient Safety. He is Immediate Past President of the International Society for Quality in Healthcare (ISQua) and the editor of the Journal of Patient Safety.

He serves as the principle investigator of the Health Information Technology CERT. He has been elected to the Institute of Medicine, the American Society for Clinical Investigation, the Association of American Physicians and the American College of Medical Informatics, and was chairman of the Board of the American Medical Informatics Association. He has over 600 peer-reviewed publications, and an H-index of over 80.


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Monica Bharel, MD, MPH Commissioner of the Massachusetts Department of Public Health

Dr. Bharel became Commissioner of the Massachusetts Department of Public Health in February of 2015. As Commissioner, she is responsible for spearheading the state's response to the opioid crisis, as well as leading the Department’s implementation of health care cost containment legislation, Chapter 224, reducing health disparities, finding public health solutions for health care reform, finding innovative solutions using data and evidence-based practices, and other health care quality improvement initiatives.

Dr. Bharel comes to DPH widely recognized for her dedication to health care for underserved and vulnerable populations. She previously served as the Chief Medical Officer of Boston Health Care for the Homeless Program, the largest nonprofit health care organization for homeless individuals in the country. 

Dr. Bharel has served on the faculty of Harvard Medical School, Boston University Medical School, and Harvard School of Public Health. She was previously at Massachusetts General Hospital and Boston Medical Center. She has practiced general internal medicine for 20 years in neighborhood health centers, city hospitals, the Veterans Administration, university hospitals and nonprofit organizations.

She received her Master of Public Health degree through the Commonwealth Fund/Harvard University Fellowship in Minority Health Policy. She received her medical degree from Boston University School of Medicine and completed a residency and chief residency in internal medicine at Boston City Hospital/Boston Medical Center.

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Patricia McGaffigan, RN, MS, CPPS, Chief Operating Officer and Senior VP of Programs, National Patient Safety Foundation

Patricia McGaffigan is the Chief Operating Officer and Senior VP of Programs at the National Patient Safety Foundation. Her previous roles include pediatric critical care, faculty for a school of nursing, and a range of leadership positions in several safety focused medical device companies.   

Patricia serves on numerous national committees related to safety, and as a Board of Director for Medically Induced Trauma Support Services. 

Patricia received her BS in Nursing from Boston College, and her MS in Nursing from Boston University. She is a recipient of the American Association of Critical Care Nurses Lifetime Membership Award.

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Thank you to providers of educational grants: Blue Cross Blue Shield of MA, Ethicon, Fresenius Medical Care, Incyte Corporation, Mead Johnson Nutrition, Merrimack Pharmaceuticals, Sage Products, Symmetry Surgical, Taylor and Francis Journals.